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Warranty on your gas fireplace

RAIS offers a 2-year warranty on all gas fireplaces. The warranty period begins upon delivery of the product. The warranty – provided by RAIS – is a supplement to national guarantee requirements applicable in the country where the fireplace was purchased.

GENERAL

  • Renewal or replacement of components does not extend the warranty period.
  • The warranty is only valid if the gas fireplace is sold through an official RAIS dealer.

THE WARRANTY COVERS:

  • Documented malfunctions due to faulty workmanship.
  • Documented faulty material.
  • The gas fireplace cabinet, which is backed by a 5-year warranty.

THE WARRANTY DOES NOT COVER:

  • Stainless steel surfaces’ appearance, colour changes and patina.
  • Thermal expansion noises.


THE WARRANTY BECOMES VOID:

  • If installation or repair does not comply with national or local law.
  • In the event of damage due to external influences and the use of unsuitable fuels.
  • If the gas fireplace has not been installed according to the installation instructions or used according to the user manual.
  • In case of failure to comply with statutory or recommended installation regulations and in the event of any owner-made changes to the fireplace.
  • In case of lacking maintenance (see section in the Installation Manual regarding Service and Maintenance).
  • When using non-original components that do not have the same specifications as the original.
  • In case of damage caused by external factors (such as shock, lightning, impact, flooding or overheating of the fireplace) during transport, storage or installation.
  • In case of defects owing to neglect, misuse and/or gross negligence.

MAINTENANCE OF YOUR GAS FIREPLACE

We recommend having your gas fireplace inspected by a professional once a year to ensure the product’s operation and safety.

IN CASE OF DAMAGE, CONTACT YOUR DEALER

In the event of damage to your gas fireplace, please contact the retailer where the product was purchased and provide the serial number.

In the event of a warranty claim, RAIS determines the way in which the damage will be repaired. In the event of repair, we will ensure professional execution.

For warranty claims on parts that have been replaced or repaired, please refer to national/EU laws and regulations on renewed warranty periods.

The warranty provisions in effect at any time may be obtained from RAIS.

Webbureau ITTP