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Warranty – Freestanding Bio Fireplace

At RAIS, we provide a warranty for bioethanol fireplaces in accordance with applicable legislation and the conditions below.

Warranty period

  • 5-year warranty on the fireplace body (structure)
  • 2-year warranty from delivery date on other components

Applies to material and manufacturing defects when correctly installed and used according to RAIS instructions.

LIMITED WARRANTY ON WEAR PARTS (1 YEAR)

The following components are covered by a limited warranty:

  • Glass and glass seals
  • Skamol, vermiculite and rear panels
  • Decorative logs and ceramic elements
  • Temperature sensors
  • Igniters
  • Heating element
  • Integrated pump
  • Tank gauge
  • Gaskets and seals

WARRANTY IS VOID IF

  • Installation is not carried out according to the manual or applicable legislation
  • Incorrect or impure bioethanol is used
  • The fireplace is used incorrectly according to the manual
  • The product is modified or altered
  • Non-approved spare parts are used
  • The fireplace is not properly maintained according to the manual
  • Damage is caused by external factors (impact, moisture, misuse)

NOT COVERED BY WARRANTY

Cosmetic surface changes due to heat and moisture:

  • Discoloration
  • Patina
  • Oxidation / rust

SERVICE AND REPAIR

Service and replacement of parts must be carried out by an authorized RAIS dealer. Unauthorized service may void the warranty.

CLAIM PROCESS

In case of a claim:

  • Contact your RAIS dealer
  • Provide:
    • Production number
    • Description of the issue
    • Purchase invoice

RAIS will then assess how any fault will be remedied.

Important notes

  • The warranty applies only from the first sale
  • The warranty period is not extended by repair or replacement – only the replaced part is covered if applicable
  • RAIS may use alternative spare parts of equivalent quality

Note

Unauthorized modifications are not permitted.
RAIS cannot be held responsible for damage or malfunction resulting from such actions.

Webbureau ITTP